It’s difficult to summarize all that I’ve taken away from LMCC 2024. But I’ll try. 😁 This annual gathering of library marketing professionals reaffirms the value of all the time, effort, and skill I put in to the work I do as an outreach librarian. I’ll write more about this later after I’ve had time to process it all, but here are three key themes that emerged:

1. “If you want to capture students’ attention, it has to be worth paying attention to” (or, effective library marketing is high-quality). No one will know about your services, collections, or programs if you don’t first capture their attention, so make content that is first and foremost entertaining and engaging. If it doesn’t stop them from scrolling, it’s not going to get any eyeballs.

2. “If you’re talking to everyone you’re talking to no one” (or, effective library marketing is strategic). Your audience is not a monolith and they don’t want to be treated as one. Plan your outreach with intention if you want to have any chance of connecting what you offer to what students and faculty want.

3. “Let the professionals cook.” (or, effective library marketing is appropriately skilled and staffed). Libraries are finally starting to recognize that good marketing requires hiring folks who bring the requisite skills and giving them the space to make things happen. I can’t tell you the number of people I met this year who said they were the first professional marketer their library had ever hired. High-quality and strategic marketing takes time and experience.

Other takeaways include reaffirmation of my intention to lean more into video, especially high-quality video content; and the need to pull more analytics that might correlate my outreach work with library usage patterns.